DigiSankalp Refund Policy
At DigiSankalp, we are committed to delivering exceptional digital marketing services that drive tangible results and support your business growth. Our goal is to build lasting relationships with our clients based on transparency, trust, and measurable success. To ensure a clear understanding of our services and commitments, we have outlined our refund policy below.
1. Refund Eligibility
Given the nature of our services, which are predominantly digital and customized, we do not offer refunds once a project or service has commenced, except under the following circumstances:
· Non-Performance of Services: If we fail to deliver the agreed-upon services as outlined in the initial proposal and contract, we will assess the situation on a case-by-case basis. In such cases, we may offer a partial refund or credit toward future services, depending on the specific circumstances.
· Mutual Agreement: If, within 14 days of the start of a project, both parties agree that the services provided do not align with the agreed scope, we will work together to resolve the issue. If the issue cannot be resolved, a partial refund may be offered based on the unfulfilled work.
2. Service-Specific Refund Conditions
Certain services may have specific refund conditions based on the work involved:
· Ad Campaign Management (Google Ads, Meta Ads): Due to the nature of paid advertising campaigns, refunds are not applicable for services such as ad spend or ongoing campaign management. If you are unsatisfied with the campaign performance, we will work with you to optimize and improve results, but no refunds will be issued for the advertising budget or ongoing management fees.
· SEO Services: Since SEO involves long-term strategies, the impact of our work typically takes time to materialize. We do not offer refunds for SEO services as results are contingent upon numerous external factors, such as search engine algorithms, competition, and market dynamics.
· Content Marketing: Once content is created and delivered, it is considered a completed service. We do not offer refunds for content marketing services once the content is published or delivered. If there are specific issues with the content, we will make reasonable revisions in line with the original brief and goals.
3. Cancellation of Services
If you wish to cancel a service after work has commenced, the following conditions apply:
· Before Service Delivery: If you decide to cancel the service before it has been delivered or implemented, we will issue a refund for the unused portion of the service, minus any administrative or setup fees already incurred.
· After Service Delivery: Once the service has been delivered or the campaign has been initiated, refunds are not available. However, we are committed to resolving any issues or concerns through collaboration and adjustments to the ongoing work.
4. Dispute Resolution
We strive to resolve any disputes in a fair and professional manner. If you are dissatisfied with the services provided, we encourage you to contact us directly so that we can address your concerns promptly. We value constructive feedback and will work diligently to make necessary adjustments to meet your expectations.
In cases where a resolution cannot be reached directly, we will refer to the terms of the signed agreement and take appropriate action based on the agreed-upon dispute resolution process.
5. Changes to This Refund Policy
DigiSankalp reserves the right to modify or update this refund policy at any time. Any changes will be communicated to clients in writing, and the revised policy will apply to all future contracts and services.
6. Contact Information
For questions or concerns regarding this refund policy, please reach out to us at:
· Email: support@digisankalp.com
· Phone: [Your contact number]
We are committed to providing you with the highest level of service, and we appreciate your trust in DigiSankalp as your digital marketing partner. Thank you for choosing us to help grow your business.
This refund policy is designed to protect both your investment and our commitment to delivering quality services. We appreciate your understanding and look forward to a successful partnership.